I love good design. I also love convenience. That’s why I tried Tailor Brands to make a logo for my side hustle. Everything was simple and slick—until I checked my credit card.
Wait… why was I billed twice? Yep, I ended up being charged two times for the same logo package. Panic level? Medium-high.
TLDR (Too long, didn’t read)
I used Tailor Brands to design a logo and ended up with two charges for the same thing. I contacted support but felt like I was getting the runaround. Finally, I escalated it with a specific email template. I got my money back within 48 hours. Here’s what I did and the exact message that worked.
How I Got Charged Twice
I was in flow mode. Logged into Tailor Brands, created a sharp-looking logo, and clicked ‘purchase’ like a caffeinated squirrel.
Apparently, after some page refresh (or maybe me being impatient?), it processed the payment… twice. Same logo, two charges. My bank account wasn’t thrilled.
I checked my email receipts. Sure enough, identical timestamps, identical logo packages, two separate invoices. Welcome to Glitchville. Population: Me.
The First Step: Contact Support
Tailor Brands has a support system through email and a little chat widget. I went the chat route.
Here’s a brief version of how that went down:
- Me: “Hey, why was I charged twice?”
- Support: “Let me check that for you.”
- Two days later…
- Support: “Looks like you made two purchases.”
- Me: “But it’s the same logo.”
- Support: “Hmm…”
I wasn’t getting anywhere fast. So I decided I needed to escalate.
The Exact Refund Escalation Template That Worked
Here’s the email I sent. Feel free to copy, paste, and tweak it for your situation. I sent this to their support email: support@tailorbrands.com
Subject: Urgent Billing Issue – Duplicate Charge for Logo Package Hi Tailor Brands Team, I'm reaching out regarding two charges that appeared on my bank account for the same logo package. Date of charges: [Insert date here] Amounts: [Insert amount here] Email used for purchase: [Your email] Order numbers: [List both] I only intended to make ONE purchase, yet I was charged TWICE for the exact same logo/design. This appears to be either a system glitch or accidental double billing. I’ve attached screenshots of the transactions and the logo package confirmation page. I already contacted support via [chat/email] but have not received a resolution. I am requesting the duplicate charge to be refunded as soon as possible. If this is not resolved within 48 hours, I will need to dispute the charge through my bank and file a complaint with the Better Business Bureau. Please confirm receipt of this message and update me with the refund status. Thanks, [Your Name]
Important tips:
- Be clear and direct.
- Provide ticket or order numbers.
- Mention you’ll escalate further if needed.
Within Hours, I Got a Reply
I sent the email around 10:00 AM. By 4:00 PM, I got this response:
“Thank you for reaching out. We apologize for the duplicate charge. We’ve processed your refund for the second transaction. You should see it reflect on your statement within 5-10 business days.”
I almost cried happy tears. Almost.
Proof Helps
In your email, include screenshots—use those receipts, transaction logs, and order confirmations as your sidekicks.
When I included those in my escalation email, it made the decision easier for them. They didn’t argue my case—they saw my case.
What If You Don’t Hear Back?
If they go silent, here are your next plays:
- Email again—reply to your own message with a “Just checking in…”
- Tag them on social media (Twitter and Instagram work best).
- Open a dispute with your credit card provider.
- Report to BBB (Better Business Bureau). It’s surprisingly effective.
But honestly, when you stay polite and clear (and mention a potential dispute), most companies move fast.
Lessons I Learned
This whole billing mess taught me a few things:
- Always check your email receipts immediately after purchase.
- Take screenshots of your order confirmation.
- Say something early if something feels off.
- And yeah… sometimes tech hiccups happen. Stay calm—but firm.
Would I Use Tailor Brands Again?
Surprisingly, yes. Despite the billing issue, their design tools are really intuitive. And after a little push, their support team came through.
But I’d be a lot more careful during checkout. No sudden refreshes, no rapid clicking. Patience is a budget saver!
Wrapping Up
If you’ve been double-billed by Tailor Brands (or any similar service), don’t panic. It’s probably fixable. Use the refund escalation template above. Be polite but assertive. And remember—receipts are your best friends.
I got my money back in under 2 days. You probably can too.
Now go get that logo magic, minus the billing drama.