Logging email conversations in HubSpot doesn’t have to be complicated. Whether you’re a sales rep, marketer, or customer success hero, knowing how to track your conversations is key. Why? Because your entire team needs visibility into what’s going on with your leads and customers. Plus, it makes you look like a total pro.
This article will show you how to log email conversations in HubSpot the right way. And yes — we’ll show you 3 super easy options you can start using today.
Let’s dive in, keep it fun, and make sure those emails stop disappearing into the void.
Why Logging Emails in HubSpot Matters
Let’s face it — email is where real business happens. But if that conversation stays in your inbox, your team is out of the loop. Leads go cold, clients get ignored, and deals fall apart. Not good.
By logging emails in HubSpot, you:
- Share visibility — Everyone can see what’s been said and done.
- Save time — No need to dig through thousands of emails.
- Stay organized — Everything linked to a contact, deal, or ticket.
Now that you’re convinced (we hope!), here are 3 easy options to log those emails like a HubSpot boss.
Option 1: Use the HubSpot Email Extension (It’s a Game-Changer!)
HubSpot offers email extensions for Gmail and Outlook. You just install it once and boom — you’re ready to track and log emails without switching tabs.
Here’s what it lets you do:
- Log emails with one click
- Automatically add new contacts to HubSpot
- Track email opens & clicks (super helpful!)
Once installed, just start composing a message. You’ll see a little HubSpot icon pop up in your email window.
Make sure “Log” is checked before you hit send. The email will get attached to the contact in HubSpot automatically. Easy, right?
If you want to log AND track, check both boxes. Now you’ll know when your prospect opens that email (cue the happy dance).
Bonus tip: You can select which records to log the email to (like a deal or company). Just click “Log to CRM” and pick where it goes.
Option 2: BCC the HubSpot Logging Email
No browser extension? No problem. You can still log emails the old-school way — by using your unique HubSpot BCC or forwarding address.
Here’s how it works:
- Find your HubSpot BCC email address (it looks like this: yourhubid@bcc.hubspot.com)
- Add it in the BCC field every time you send an email
- Voilà! The email gets logged to the contact record
Inbox forwarding trick: If you receive a reply or an inbound email and want to log it, just forward it to your HubSpot forwarding address instead. HubSpot does the rest, logging it based on the sender’s email address.
This method works from any email client anywhere. It’s super handy when you’re working from your phone and don’t have the extension.
Pro Tips
- Only use BCC for emails you’re sending out (for privacy)
- Forwarding is safer for inbound messages
- Make sure the contact exists in HubSpot or it won’t log!
Option 3: Log Emails Manually in HubSpot
If all else fails—or if you’re already in HubSpot—it’s easy to manually log an email on any contact or deal timeline. Here’s what you do:
- Go to the contact’s record
- Click the “Log” button at the top of the timeline
- Select Email as your activity type
- Paste the email content and fill in details
- Click Save and boom — it’s done
This option is great when you’ve had a phone call and followed up over email afterward. Or if someone on your team forgot to log and you’re cleaning up the timeline — no judgment!
Quick Recap: What’s the Best Option for You?
Let’s make this super easy to remember:
| Option | Best For | Effort Level |
|---|---|---|
| Email Extension | Daily senders using Gmail/Outlook | Low |
| BCC & Forwarding | Mobile users or no extension | Medium |
| Manual Logging | Missed or unusual conversations | High |
Final Tips for Logging Emails Like a Pro
- Train your team — Make email logging part of onboarding
- Use templates — Keep your message consistent and easy to track
- Review timelines — Always check if a conversation is already there before adding more
Also, set up email tracking and notifications when possible. It turns every email into a mini data point that helps your team close deals faster and better.
Time to Take Action 🚀
Email logging doesn’t have to be boring. Or manual. Or a pain. With these three simple options, you can keep your CRM clean, your team informed, and your boss impressed.
So, which method will you try first? The extension? The BCC trick? Or maybe the manual entry if you’re feeling old-school?
Whatever you do, just remember:
If it’s not in HubSpot, it didn’t happen.
So go forth and log those emails the right way — your future self (and your team) will thank you!