Frequently Asked Questions (FAQ)
General
1. Do I need the PRO version if I already use the free plugin?
Yes. The PRO version includes advanced features such as detailed email logs, monitoring, SMTP configuration, auto-deletion, and more. You’ll need to uninstall the free version before installing PRO.
2. Where can I download the PRO plugin?
You can download the latest version from your account dashboard after logging in.
3. How do I access my account for the first time?
Use the Reset Password option with the email address you used during purchase. After setting your password, you can log in normally.
Email Logs
4. What information is stored in Email Logs?
Email Logs include details such as date and time sent, recipient, subject, status (sent/failed), sender, IP address, and more.
5. Can I track failed emails?
Yes. Failed emails are clearly marked, allowing you to quickly identify and troubleshoot delivery issues.
6. Can I search or filter email logs?
Yes. You can search logs by date or keywords such as email address or subject.
Email Log Settings
7. Who can access the Email Logs?
Only user roles selected in the settings can access the logs. Administrators always have access by default.
8. What happens if I enable “Remove Data on Uninstall”?
All plugin data, including email logs, will be permanently deleted when the plugin is uninstalled.
9. Can I disable the dashboard widget?
Yes. You can disable it globally in settings, or individual users can hide it via WordPress Screen Options.
10. What is Database Size Notification?
It alerts you when the number of stored logs exceeds a specified limit, helping you manage database size.
Email Monitor
11. What does the Email Monitor do?
It checks whether your site can send emails by sending a daily “heartbeat” email. If emails stop working, you’ll receive an alert.
12. When will I receive an alert?
If no heartbeat email is detected within a certain period (e.g., 30 hours), an alert is sent to your specified email address.
13. Can I manually test email delivery?
Yes. You can use the Test Email button at any time to confirm your setup is working.
Auto Delete Logs
14. What is Auto Delete Logs?
It automatically removes old email logs after a specified number of days.
15. Why should I enable auto-delete?
It helps prevent your database from growing too large, improving site performance.
16. What is the recommended log retention period?
It depends on your needs:
- 7–30 days for high-traffic sites
- 60–90 days for debugging or auditing
Forward Email Add-on
17. What does the Forward Email feature do?
It sends copies of outgoing emails to additional email addresses.
18. Can I add multiple recipients?
Yes. You can enter multiple email addresses separated by commas.
19. Will forwarding affect original email delivery?
No. Forwarded emails are copies and do not interfere with the original email.
SMTP / Email Sending Settings
20. Why should I use SMTP instead of the default WordPress mail function?
SMTP improves deliverability, adds authentication, and reduces the chance of emails going to spam.
21. What SMTP details do I need?
You’ll need:
- SMTP host
- Port
- Encryption type (TLS recommended)
- Username and password
22. What is the best encryption method?
TLS is recommended for most modern email providers.
23. How do I know if my SMTP setup is working?
Use the Test Email feature to send a test message and confirm delivery.
Dashboard
24. What can I manage from the dashboard?
You can manage licenses, sites, downloads, purchases, branding, and your account profile.
25. Where can I find my license key?
Your license key is available in your dashboard and purchase receipt.
Installation
26. Why do I need to remove the free version before installing PRO?
To avoid conflicts and ensure the PRO version works correctly.
27. How do I install the plugin?
Upload the ZIP file via Plugins → Add New → Upload Plugin, then install and activate it.
28. What should I do after installation?
Activate your license key to unlock all PRO features.
Troubleshooting
29. My emails are not being delivered. What should I check?
- SMTP settings (host, port, credentials)
- Encryption type
- Hosting/server restrictions
30. Why are my emails going to spam?
This may be due to:
- Missing authentication (SPF, DKIM)
- Poor SMTP configuration
- Low sender reputation
Use the Check Spam Score feature to diagnose issues.